1. Definitions
Company: Advex Solutions Ltd a provider of gutter clearing and related services.
Client: The individual, household, or business entity who requests and pays for the Company’s services.
Services: Gutter clearing, Aco drain & gully clearing, or any related service as agreed upon between the Company and the Client.
Agreement: The contract formed between the Company and the Client for the provision of Services, as detailed in a written quote, invoice, or confirmed booking.
2. Acceptance of Terms
By requesting and accepting the Company’s services, the Client confirms they have read, understood, and agreed to be bound by these Terms and Conditions.
3. Service Provision
The Company will provide the Services as outlined in the written quote, invoice, or confirmed booking.
Any changes to the agreed scope of work must be confirmed in writing by both parties.
The Client is responsible for ensuring clear and safe access to the work area for the Company’s personnel and equipment.
The Company reserves the right to refuse, postpone, or cancel Services due to unsafe working conditions, including adverse weather, health and safety risks, or restricted access.
All waste materials resulting from the gutter clearing, will be added to the customers ‘garden/ Green waste bin or composter. If the client does not have access to either of these then the waste will be removed and disposed of responsibly by the Company.
4. Payment
Domestic Clients: Payment is due within 24 hours of completion of the work, unless otherwise agreed in writing.
Commercial Clients: Payment is due within 28 days of receipt of the invoice.
Accepted forms of payment include debit and credit cards, BACS, and cash.
Late Payment Policy
If payment is not received within the stated timeframe, the Company reserves the right to charge interest at 4% above the Bank of England base rate until payment is made in full. In addition, reasonable costs incurred in recovering overdue amounts (such as debt collection fees or legal costs) may also be charged to the Client. Continued failure to pay may result in suspension of further services until the account is settled.
5. Warranty
Gutter clearing services carry no warranty, as conditions can change immediately after cleaning.
6. Liability
The Company is not liable for pre-existing damage to gutters, fascias, soffits, rooflines, or surrounding property.
The Company will exercise reasonable care during services but is not responsible for minor damage to landscaping, garden features, or other property where such damage is a foreseeable result of normal service operations.
The Client must notify the Company in advance of any underground utilities, fragile areas, or potential hazards they are aware of.
The Company will not be liable for consequential losses such as internal water damage, structural issues, or property defects beyond its direct control.
7. Cancellation Policy
Gutter clearing services: Clients may cancel without penalty by providing at least 48 hours’ notice before the scheduled appointment.
Cancellations made with less than 48 hours’ notice may incur a cancellation fee.
These terms do not affect your statutory rights under UK consumer law.
8. Disputes
Any disputes will first be addressed through good faith negotiation.
If a resolution cannot be reached, disputes may be referred to mediation or arbitration.
Either party reserves the right to pursue a claim through the small claims court where appropriate.
9. Changes to Terms and Conditions
The Company reserves the right to modify these Terms and Conditions at any time. Updates will be posted on the Company’s website and will take effect immediately upon posting.
10. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Contact Information
For questions or concerns about these Terms and Conditions, please contact:
Advex Solutions Ltd
📞 07486 383839
📧 contact@advex.co.uk